Customer Success Story Sprout Social Cuts Access Review Campaign Times by 75% with Zilla Security
The Challenge Navigating Compliance in a Cloud-First World
For Sprout Social, a leading provider of social media brand management solutions, the need to efficiently manage regulatory and compliance requirements in a way that integrated with the diverse application estate, became increasingly crucial as the company grew.
Sprout Social’s GRC team was handling access reviews manually, using a ticketing system that created cumbersome workflows and awkward timing in notifications. With increasing pressure to maintain strict compliance with Sarbanes-Oxley (SOX) and SOC 2 requirements, Sprout needed a more streamlined process.
Project Goals and Objectives
Free up time for the GRC team and access reviewers.
The manual process for conducting user access reviews was time-consuming — and an extra task for app owners that pulled them away from their day-to-day duties.
Support a growing scope of tools.
As Sprout Social continued to grow, the number of tools that required regular review for compliance purposes expanded as well. They required a solution to support a broader range of applications and integrate with the existing tech stack.
Improve communication processes for reviewers.
Sprout’s previous ticketing system-based process often created confusing or misaligned notification issues leading to duplicated work and making it harder to track and manage access review tasks effectively. This disrupted workflows and confused reviewers. Zilla, however, automates reminders and sends direct links to outstanding tasks, streamlining processes and enhancing communication by providing clear, timely updates and ensuring everyone is aligned on next steps.
Why Sprout Chose Zilla
Sprout Social required a tool to integrate seamlessly into its cloud-native environment, including an email provider, CRM and HRIS systems. There was no time for a complicated onboarding process.
Additionally, Zilla’s Universal Sync (ZUS) was a deciding factor. Sprout had several apps that couldn’t export user lists, a necessity for comprehensive access reviews. With ZUS, Sprout could synchronize with apps that didn’t have APIs available, further reducing manual work.
Right from the outset, it was apparent that Zilla was designed for companies that rely heavily on cloud-based tools. Our integration was so quick. Everyone was onboarded immediately, and we saw results in our first fiscal quarter of use.”
Jordan Thomson Senior GRC Analyst
The Outcome Quick and easy integration, and the precision needed to streamline critical processes.
The ZUS tool got a lot of praise from the Admin performing that access review, as they previously needed to review applications that had no API for export, and instead took screenshots of hundreds of users to review. Using ZUS completely erased several days of work.”
Jordan ThomsonSenior GRC Analyst
Happier Reviewers
Before implementing Zilla, Sprout’s GRC team often had to work around limitations in the previous system that required time-consuming, manual data pulls.
Cut Access Review Time
Since implementing Zilla, Sprout Social has seen a dramatic reduction in the time required for access reviews. Previously, access reviews took up to five weeks to complete; now, the GRC team completes them in under two weeks.
Increased Time for Strategic Security Initiatives
By streamlining access reviews, Sprout’s GRC team was able to reclaim valuable time, which the team used to advance critical initiatives without compromising on the quality or attention given to user access reviews.
Expanded Scope of Access Reviews
Zilla also enabled Sprout Social to expand its access reviews to additional tools. For example, the GRC team expanded access reviews to include HR tools which, while not required under SOX or SOC 2, contained sensitive data. Zilla’s out-of-the-box API integration allowed Sprout to onboard a new HR tool in 30 minutes, and the team now has continuous, reliable visibility into its access permissions.
Simplified Administration and Controlled Communication
By replacing their manual ticketing system, Zilla improved communication with stakeholders, making notifications and review assignments more controlled and straightforward to manage.
About Sprout Social
Sprout Social, a global leader in social media management and analytics software, empowers approximately 30,000 brands to deliver smarter, faster business impact with comprehensive social media management solutions, including publishing and engagement, customer care, influencer marketing, advocacy and AI-powered business intelligence.
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