Terms of Service

Introduction

Zilla Security respects your privacy and is committed to protecting your personal data. This privacy notice aims to provide information about Zilla’s collection and processing of personal data.

This website is not intended for children and we do not knowingly collect data relating to children.

We collect information about you in three ways: directly from your input, from third-party sources, and through automated technologies.

Controller

This privacy notice is issued on behalf of Zilla Security Inc. so when we mention “Zilla” we are referring to Zilla Security Inc. as the party responsible for processing your data.

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to Zilla’s privacy policies. If you have any questions, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

Contact details

Zilla Security Inc., a Delaware, USA company, is located at 8 Burnett Lane, Wellesley, MA 02481.

Email address: [email protected]

Changes to the privacy notice

This version was last updated on March 1, 2021. We reserve the right to make further changes at any time without further notice to you.

This website may include links to third-party websites, plug-ins and applications. Clicking on those non-Zilla links or enabling those connections may allow third parties to collect or share data about you. Zilla does not control these third-party websites and is not responsible for them. When you leave our website, we encourage you to read the privacy notice and terms of use of every website you visit.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data which we have grouped together as follows:

We also collect and use aggregated statistical or demographic data. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your data to calculate the percentage of users accessing a specific website feature.

We do not collect any special categories of personal data (this includes details about race or ethnicity, religious or philosophical beliefs, personal or social life, sexual orientation, political opinions, trade union membership, information about health and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.

How your personal data is collected

We use different methods to collect data from and about you, including through:

We collect this personal data by using cookies, server logs and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, all the ways we plan to use your personal data, and the legal basis we rely on to do so. We have also identified our legitimate interests where appropriate.

Purpose/ActivityType of dataLawful basis for processing including basis of legitimate interest
To register you as a new customer(a) Identity
(b) Contact
Performance of a contract with you
Recruitment(a) Identity
(b) Contact
Necessary for our legitimate interests (to evaluate your application for employment)
To manage our relationship with you which will include:

(a) Notifying you about changes to
our terms or privacy policy

(b) Asking you to leave a review
or take a survey or provide you
with a white paper
(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications
(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services
To enable you to partake in a prize draw, competition or complete a survey(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications
(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system
maintenance, support, reporting and hosting of data)
(a) Identity

(b) Contact
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise)

(b) Necessary to comply with a legal obligation
To use data analytics and customer interaction information to enhance
and improve our website,
products/services, marketing, customer relationships and experiences, such as adding new content and features
(a) Technical

(b) Usage
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to understand how our services are used, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile
Necessary for our legitimate interests (to develop our products/services and grow our business)

Marketing and Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside Zilla for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time at [email protected]

Where you opt out of receiving these marketing messages, this will not apply to personal data which may be provided to us as a result of being a Zilla customer.

IP addresses and cookies

We use cookies (small files placed on your computer) in order to improve the performance of our websites, the services we offer, and provide tailored advertising. In particular we use Google’s analytics products and features including:

We may also use cookies from all or one the following services to track the analytics of our websites and provide tailored advertising:

We also collect information about your computer, such as IP address, operating system and browser type, and we may also track which pages on our website you visit and how long you spend on each page.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures of your personal data

In order to fulfill the purposes set out in the table above, we may share your personal data with internal and external third parties. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

In addition, we will share your personal data where we are under a legal obligation to do so.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

You have the right to:

If you wish to exercise any of the rights set out above, please contact us.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

Time limit to respond

We try to respond to all legitimate requests within 30 days. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.