How Zilla Customers Experience Fast Time to Value

by | Oct 15, 2024

A common refrain we hear when onboarding new customers at Zilla is that they’ve previously struggled with IGA solutions that have taken months or even years to deploy. And when they are deployed, it’s been an uphill battle to maintain the software in a way that meets the constant rate of change of apps and personnel in the organization.

One of the best parts of my job is showing clients how Zilla’s modern IGA solution makes their lives easier. They experience hero moments at work for everything from automating user access reviews to providing a central place to view the permissions and identities across the entire IT estate. Here’s how Zilla is helping our clients realize quick time to value with their identity governance processes.

Onboarding Made Easy

My peers and I on the Zilla Customer Success team have seen our fair share of products that were so difficult to deploy that the only answer was a prolonged onboarding period with a number of engineers.

A refreshing change at Zilla is that the CS team here has noticed a trend – our customers often decline Zilla CS support or only require a short introduction! We’ve heard feedback from Zilla administrators that they’ve onboarded themselves and often done so in a few days. The Zilla interface is highly intuitive and specifically designed to help customers quickly integrate all their apps into the platform.

I’m proud to hear customers say this, as it validates our work internally to help make the product easier for our customers. That work includes API catalogs, robotic process automation, user documentation, an intuitive UI, and an abundance of features immediately available to customers. And we’ve designed Zilla so even non-technical users can get started using the product, without much, if any, time required from IT or technical specialists.

However, we realize one size does not fit all. That’s why we offer all our clients a white-glove option to guide you through the onboarding process if needed. Our team works closely with customers to complete the initial app and user integration process, and then the first User Access Review.

Fast and Comprehensive Integrations

Zilla onboarding is made easy because of a combination that is not found in other IGA tools. We combine an easy-to-use platform with comprehensive integration abilities. That deep set of integration capabilities includes Zilla Universal Sync and Zilla PO Box, which lets you connect your apps in a matter of minutes.

We’ve watched even skeptical clients raise an eyebrow when they could integrate with every app in the enterprise, including cloud-based, on-prem, and homegrown applications. And, we’ve seen the relief they’ve felt knowing they would no longer need to spend hours chasing application owners across the enterprise for information about permissions.

Post-Deployment Success

Once clients are fully deployed, their UARs require far less time and effort than their previous manual processes or legacy IGA tools. Clients no longer need to spend weeks compiling manual spreadsheets, only to find they are outdated. In addition, Zilla produces auto-generated evidence packages that detail the completeness and accuracy of data, review, and revocation processes, reducing time and effort for audits.

I’m looking forward to working with new clients, even if we only have a few conversations during your entire onboarding process!

Author

  • A young man in a white henley shirt smiles at the camera

    Mike Kramer is a Customer Success Engineer at Zilla Security, focusing on the technical aspects of onboarding new customers and providing ongoing support to existing customers. After graduating from the University of New Hampshire, Mike worked in various client-facing engineering roles among different industries such as Aviation, Healthcare, and Hospitality. His favorite part about this type of work is solving complex problems with creative solutions.

    Outside of Zilla, Mike likes working on personal software projects, most notably his web application that provides maritime forecasting and alerting for Surfers in the New England area. He is also currently working on becoming fluent in Spanish, so feel free to reach out to him (in Spanish or English) to say hello!

    View all posts Customer Success Engineer

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